Order Status

HOW CAN I TRACK MY PACKAGE (DOMESTIC)?

Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Depending on the shipping method selected, you can visit USPS.com

HOW CAN I TRACK MY PACKAGE (INTERNATIONAL)?

Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll get a link to the tracking history. In some cases, the tracking information will only be provided up until the package leaves Los Angeles as airmail. 

HOW DO I CHANGE OR CANCEL MY ORDER?

We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Easy Returns Policy.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Slayboo offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal, Amazon and store credit via Slayboo E-Gift Cards. Our store issued Gift Cards are currently exclusive to our stores, and are exclusive to online purchases.
Helpful hint: Please treat the E-Gift Card like cash, as it is store credit you can use for a later purchase. Store credit never expires!

My order was confirmed, but I just got an email that states I received a refund. What does this mean?

The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that you have the option to have another item shipped to you at anytime or an immediate refund to you. We are here to serve you as best possible with a positive shopping experience.

MY PURCHASE IS OVER $99… WHY HASN'T THE SHIPPING CHARGE BEEN WAIVED?

Free shipping for orders over $99 (subtotal) applies to U.S. Domestic shipments only (when using standard delivery) when the total of the order less any discount applied is equal to or greater than $99.00. 

Expedited shipping (i.e., Overnight) for all locations is available and will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.

Helpful Hint: Take your promotion code into consideration when calculating your total.

WHAT IF MY CREDIT CARD IS DECLINED?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMATION EMAIL.

If you do not receive an email from Slayboo within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly.